Strengthen customer loyalty and provide excellent customer service with the help of Dynamics 365 for Customer Service. Turn simple interactions into life-long relationships by offering continuous service to your customers.
Omnichannel Capabilities for Improved Customer Service
Dynamics 365 for Customer Service gives you a complete 360-degree view of the customer. Insight into the full history of interactions, user preferences, and relevant customer information enables agents to engage with the consistency and personalization that customers expect.
With the right information, your agents will provide consistent answers to customer questions. Dynamics 365 for Customer Services produces a dynamic interface optimized to drive the next best action, contextually serving up tools, guidance and data to agents throughout the interaction, including information or assets from third-party applications.
Your customers can access their account information and find answers to their questions on their own. A self-service portal with a searchable knowledge base and online community space will provide expert care and peer-to-peer options.
Relevant data empowers every role in the organization to have a positive impact on business outcomes. Interactive dashboards and data visualizations make it easy to make predictive and proactive customer service decisions. By pulling insights from various sources, including social, you can easily identify trends, anticipate cross-sell and upsell opportunities, explore what-if scenarios, improve service metrics and performance, and determine best practices.
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