Empower your teams with enhanced productivity tools
Strengthen customer loyalty and provide excellent customer service with the help of Dynamics 365 for Customer Service. Turn simple interactions into life-long relationships by offering continuous service to your customers.
Benefits
Support customers anytime, anywhere with Dynamics 365 Customer Service. Spend less time searching and more time engaging.
Personalize service
Deliver a tailored customer service experience across channels with 360-degree customer views that allow agents to personalize every customer interaction.
Empower teams
Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.
Optimize with AI
Simplify agent and customer experiences with rich insights to resolve cases faster and quickly identify areas to automate.
Gartner Magic Quadrant for the CRM Customer Engagement Center
Features
- Case and Incident Management
- Sentiment Analysis
- Customer Surveys
- Knowledge Articles
- Omnichannel Communication
- Automatic Case Assignment
- Built-in Intelligence
- Customer Self-service Portal
- Mobile Experience
- Virtual Agents