Dynamics 365 for Customer Service

Earn customers for life

Empower your teams with enhanced productivity tools

 Strengthen customer loyalty and provide excellent customer service with the help of Dynamics 365 for Customer Service. Turn simple interactions into life-long relationships by offering continuous service to your customers.


Support customers anytime, anywhere with Dynamics 365 Customer Service. Spend less time searching and more time engaging.

Personalize service

Deliver a tailored customer service experience across channels with 360-degree customer views that allow agents to personalize every customer interaction.

Empower teams

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize with AI

Simplify agent and customer experiences with rich insights to resolve cases faster and quickly identify areas to automate.

Gartner Magic Quadrant for the CRM Customer Engagement Center


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