Dynamics 365 for Field Service
Improve response times and customer satisfaction
Resolve customer issues the first time, every time
Microsoft Dynamics 365 for Field Service is a complete management solution that includes service locations, customer assets, preventive maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Benefits
Dispatch the right resource to the right place at the right time
Deliver proactive service
Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.
Optimize scheduling
Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.
First-time fix resolution
Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.
Gartner Magic Quadrant for Field Service Management
Features
- Scheduling Optimization
- Remote Assistance
- Automated Chat Bots
- Resource Skills Management
- Assets Locations Setup
- Predictive Maintenance (IoT)
- Work Order Management
- RMAs
- Post-service Surveys
- Service Reporting
- Geo Location Tracking
- Inventory Management
- Mobile Experience
- Photo, video capture
- Procurement Management