DOMAIN 6 FOR
Senior Living Communities
Respond faster and with better details when managing your senior living communities
Solutions for enhancing the resident experience to provide better service and timely communication
Using the Microsoft Dynamics and the Power Platform we are delivering an end to end solution that helps your staff engage better and more efficiently with your residents and support their needs
$36 Billion
was paid in error by Centers for Medicare and Medicaid Services
22% decrease
in senior living facilities move-ins after the pandemic began
Less than 35%
of the market feel they have the resources and skills needed to operate a digitally transformed business
Residents take a relatively long time to choose the right senior living community, as it is life-altering. It can take more than two years for independent living residents to move into a senior living community after starting their search. The average sales cycle for converting an independent living resident is 120 days, and it can take an average of 25 touches to do so.
Senior living communities need a more efficient and effective way to generate and nurture leads. One effective solution is to implement an integrated CRM and marketing automation strategy.This approach enables senior living communities to engage, nurture, qualify, and convert leads at multiple touchpoints in the sales cycle.
SENIOR LIVING COMMUNITIES NEED THE ABILITY TO:
- Generate and nurture leads more efficiently
- Automate time-consuming and repetitive processes, such as tour scheduling and sending emails
- Support messaging personalization based on the stage of the buying journey and potential resident’s interests
RELATED SOLUTIONS
COVID-19 is not going away anytime soon. In fact, scientists believe that the pandemic will become endemic, which means the coronavirus will continue to circulate, mutate, and cause future outbreaks. Senior living facilities will need to upgrade their processes and technologies to protect residents from being infected. This includes creating and implementing a contact tracing plan, which should involve recording interactions between residents, staff, and visitors.
SENIOR LIVING COMMUNITIES NEED THE ABILITY TO:
- Support contact tracing for their residents, staff and visitors
- Keep the residents and their loved ones connected with a self-service portal
- Integrate contact tracing with emergency medical systems and provide automated direction to stakeholders in the case of an outbreak
RELATED SOLUTIONS
The healthcare industry generates a lot of paperwork. Senior living facilities are deeply involved in providing quality patient care, which comes with generating and storing residents’ medical records and personal documents. As a result, they must make space to store documents, maintain an organizational system that supports the ability to easily find these documents, and ensure protocols are in place to protect residents’ private data. As physical paperwork grows, it becomes increasingly difficult and expensive to manage.
SENIOR LIVING COMMUNITIES NEED THE ABILITY TO:
- Maintain resident’s medical documents in a digital document management system
- Protect their residents’ personal data against security breaches, ensuring compliance with HIPAA
- Streamline communication between the community and other healthcare providers to minimize health risks by reducing the probability of medical errors
RELATED SOLUTIONS
Most senior living facilities are accustomed to billing Medicare and Medicaid for residents’ treatment and care. However, these programs are quite complex, and even the most experienced providers can make billing mistakes. Poor record-keeping is one of the main causes of billing errors. It often results from using a paper-based or manual recordkeeping system to track services and supplies covered by Medicare or Medicaid.
SENIOR LIVING COMMUNITIES NEED THE ABILITY TO:
- Accurately track resident’s departures and returns to the facility
- Record all the services residents consume
- Support proper allocation of billing codes ( non-medical services separately from Medicare and Medicaid filings) to prevent funds misallocation and billing errors
RELATED SOLUTIONS
Ready to transform your business? Check out our Digital Transformation Handbook
From a Client
"Working with Domain 6 Team has been a pleasure right from the beginning. They helped us a build a foundation for our digital transformation to keep scaling our business without sacrificing customer experience."
Related Resources
Blog Post
Speed Up Your Senior Living Community Recovery from COVID-19 with Community Hub
